This Privacy Policy applies to the Tyre Factory web site at www.ttf.com.au, www.iandiffen.com.au and www.citydiscounttyres.com.au.

Please note that this policy is only intended to cover information collected through these sites and does not attempt to describe the general personal information practices of the actual outlets. These are covered by our privacy policy, which is available from 4 - 8 Parker Street, Footscray VIC 3011.

1. Your personal information is important to us
We recognise the importance of protecting your privacy. This policy explains how we handle personal information that is collected on our web site. It reflects our company policies and our understanding of our obligations under the Privacy Act 1988.

2. Collecting information about you
We collect limited amounts of personal information on its web site. At the times when we collect personal information we will make clear how we will use this information. The purposes for which we collect information include responding to enquiries, resolving a complaint or service problem, providing a quote, or booking in an appointment.

The kind of information that we collect on the web site is relatively limited. The only personal information we collect on our site is what you tell us about yourself, for example by providing information such as your name, address, phone and e-mail contact details, and information about your enquiry. If you contact us, we may keep a record of that contact.

3. Our purpose for collecting this information
The purpose for us collecting information about you on our site is usually obvious at the time when you provide it. For example, we collect personal information so that we can assist you with an enquiry, or respond to a request to make a booking to come to one of our outlets. Occasionally, we conduct research on customer satisfaction using this information.

If you make an enquiry relating to something that needs to be handled by a local outlet, we will pass on information about your request to a local outlet. For example, we may provide information to a local outlet about a warranty enquiry, a service problem or in handling to a request for a particular product.

4. Disclosing your personal information
Your personal information is confidential. We will not disclose any information about you without your consent, unless:

• Required by law

• We believe it necessary to provide you with a service which you have requested, such as making a booking at a local outlet

• We clearly inform you at the time when we collect the information from you

• To protect the rights, property or personal safety of another individual or the Tyre Factory

• In the unlikely event that the assets and operations of the Tyre Factory are transferred to another party as a going concern.

We, or one of our local outlets, may collect your contact details so that we can remind you when it is time to service your tyres in the future. Our policy is to give you the choice as to whether or not you wish to receive further information about special offers, promotions, and reminders. If you indicate that you do not wish to receive these, we will not continue contacting you further for these purposes.

We do not disclose information about you to advertisers or other companies. We recognise the trust you place in us when you give us personal information. In order to operate the website or as part of our business operations we may sometimes share your personal information with a service provider. We will not otherwise disclose your personal information to other companies without your explicit consent.

5. Our use of cookies
Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. We use cookies to make your use of our website and services as convenient as possible. Cookies in and of themselves do not personally identify users, although they do identify a user's browser. Cookies are useful to estimate the number of customers who use our site and determine overall traffic patterns through our web site. If you do not wish to receive any cookies you may set your browser to refuse cookies. Occasionally, this may mean you will not be able to take full advantage of some of the services available on our web site.

6. Will you receive spam from us?
We may contact you at the email or other address that you provide to us in order to respond to a query or request. We will not send you 'spam' (advertising information) without first asking you whether you wish to have promotional information sent to you. If for any reason you are receiving promotional information from us and do not wish to receive this information any longer, you may contact us at info@tireworld.com.au and ask to be removed from our contact list. Please allow 28 days for this request to be processed.

7. You can access the information we keep about you
If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record by e-mailing us at info@tireworld.com.au. Our file of your information will be made available to you within 14 days.

8. Changing and deleting the information we have about you
If at any time you wish to change personal information that is inaccurate or out of date, please contact us by e-mailing us at info@tireworld.com.au and we will amend this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons. If your concern relates to personal information that is held by a local outlet please contact that outlet, as we do not have access to all of the information that local outlets hold.

9. Storage and security of your personal information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers and access to this information is restricted.

10. Links to other websites
Our site may provide links to other websites that are outside of our control. We are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the privacy policies of those websites.

11. What to do if you have a problem or question
If we become aware of any ongoing concerns or problems with information that is collected on our websites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us at info@tireworld.com.au.

12. Future changes
Our commitment to providing our customers with relevant and useful online information and services relating to our tyre brands means that our business will continue to evolve as we introduce new services and features to our web sites. Because of this, from time to time, our policies will be reviewed and may be revised. We reserve the right to change our Privacy Policy at any time and notify you by posting an updated version of the policy on our website.